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What to Look for in a Window & Door Company
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What to Look for in a Window & Door Company

A home with new windows and doors.

Upgrading your windows and doors is a significant investment in your home, so it’s important to hire a reputable company with an established track record of excellence. Read our top considerations for hiring a window and door company that’ll get the job done right the first time.

Key Considerations When Choosing a Window & Door Company

Company Reputation

First and foremost, investigate the company’s reputation and how they’ve helped customers in the past. Do they have a reputation for high quality products and reliable service? Do customers report that they’re responsive, helpful, and easy to work with?

With five-star reviews from satisfied customers across southwestern Ontario, our reputation precedes us, both for the quality of our materials and for the expertise of our staff.

High-Quality Products & Service

At Brookstone, we pride ourselves on providing high quality, Canadian manufactured windows and doors in a wide selection of sizes and configurations. From day one, our priority has always been customer satisfaction, plain and simple. We want you to love your new windows and doors, or we’ll do whatever we can to make it right.

Company Certifications

Whether you’re looking to go green by cutting your energy consumption or cut costs with energy-efficient home upgrades, you want to know that your new windows and doors can perform as advertised. All our windows and doors are ENERGY STAR® certified and rated at the highest tier for energy efficiency.

Product Selection & Customization

Having a wide selection of products to suit various needs is the mark of a company that understands that no two homes—or customers—are the same. A good window and door company will also offer you customization options to ensure that you get the style and performance you’re seeking.

At Brookstone, our commitment to customization goes beyond mere style. We recognize that each home possesses its own character, and every customer has distinct preferences. Not only do we provide an extensive product selection, but we also offer tailored solutions to match the architectural complexity and vibe of your home. Whether it’s a unique build or a specific aesthetic, we ensure that you receive the perfect blend of style and performance.


Reputable window and door companies offer extended warranties on their products and services so that you can rest easy, knowing you’re covered if something goes wrong. At Brookstone, we back our products and workmanship with a lifetime warranty because we believe in their quality, and we strive to provide the best possible experience for our customers.

It’s important to understand that not all lifetime warranties are the same. At Brookstone, we have no fine-print or exclusions, so our lifetime warranty doesn’t depreciate over time. Instead, it continues to cover parts AND labour.


Maintaining high professional standards is key to providing you with the best possible experience. Customer service representatives should be happy to assist you, and installation experts should be just that—experts. They should take pride in their work, ensuring that you are always satisfied with the end result.

At Brookstone, our sales staff and installation team are highly trained to treat your home with the care and respect it deserves. For instance, our window installers are Window Wise™ certified so you can rest easy knowing your home improvement project is in good hands. Each project we manage benefits from our team’s expertise, strong customer service skills, and meticulous attention to detail.

Customer Service

No matter your budget, don’t settle for mediocre service when you choose a window and door company! The best companies have knowledgeable, friendly staff who are easy to approach and happy to answer your questions. They should be willing to walk you through every step of the process, from window selection to installation, with clear, prompt communication.

At Brookstone, we provide open and transparent communication throughout the entire project from the first in-home consultation to the post-installation follow-up.

Upgrade Your Home with Brookstone Windows and Doors

At Brookstone Windows & Doors, we want the best for our customers. That’s why we sell 100% Canadian-made products and offer five-star service every step of the way. We’re eager to help you select the best windows and doors for your home! Contact us today to learn more.

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