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Windows & Doors FAQs

Q: We are very busy, what times are your product specialists available to come and give us a price quote?

A: We have very flexible product specialists who are available mornings, afternoons, evenings and weekends to accommodate any busy schedule.

Q: How long are your price quotes good for?

A: At Brookstone Windows and Doors our free, no obligation retail price quotes are guaranteed for one full year.

Q: What kind of windows and doors does your company offer?

A: We offer many different colours, styles and options for all of our vinyl windows and a wide selection of options for our fiberglass and steel doors. All of our window and door products meet the highest standards for performance and durability and are all CSA certified and Energy Star Qualified.

Q: What kind of warranty does Brookstone Windows and Doors provide?

A: We provide a lifetime warranty on all of our windows and doors. Your product specialist will be able to provide you with more information and answer any other additional questions you may have about our warranty at the time of your appointment.

Q: During the installation process, how will your installers protect my home?

A: The installers will carefully watch where they step and what footwear they have on when walking through your home. In addition, the installers always place drop cloths around openings to ensure that excess debris and materials don’t land on floors, furniture or surrounding areas. The installers all wear safety tool belts to hold their tools properly and prevent potential tools dropping on the floor.

Q: Do I need to be present for the installation process?

A: Whether it is the home owner, a family member or a friend, we do require having someone home during the installation. This will ensure that the order is installed in the order of preference and should the installers have any questions regarding the job finishing someone is there to help.

Q: Who do I call if I experience any issues with my Windows or Doors?

A: Our service team is always ready to help solve any issues you may be experiencing with your windows or doors. Just call the office and they can schedule an appointment for you with one of our service professionals. We have a dedicated team of service professionals and our service department is local and ready to serve you.

Q: Do you have a showroom where I can see more products in person?

A: Absolutely we do! Our wonderful showroom is located at 3423 Walker Rd, Windsor, ON, N8W 3S2. We would love to have you come in and check our displays and we can answer any additional questions you may have.

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Video Testimonials
Rave Reviews from Satisfied Customers
Three-Part Project in Windsor, ON
"They were fantastic we cannot say enough! Whenever we had a problem they were here just like that!"
Pat D. of Windsor, ON
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Front-of-House Project in Windsor, ON
"I would absolutely recommend Sentry (Brookstone) to family and friends. "
Marcy O. of Windsor, ON
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Front & Side Entry Door Project in Windsor, ON
"Without a doubt the experience was fantastic. The door itself is quality. The workmanship was fantastic. "
Rich D. of Windsor, ON
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Ready for More in Windsor, ON
"We're so happy with everything that was done so we called Ken up again ... Round 3 will be coming soon!"
Jackie C. of Windsor, ON
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What Our Customers Are Saying
Take a look at some of our reviews from satisfied homeowners
Liked your presentation as compared to others. Willing to work with us on our remodel.
From Ken in sales to Isaac & Aaron the installers we had a great all around experience!
Salesman was very efficient, explained everything clearly and simply. I didn't feel pressured at all.
Barth W
Excellent work in all regards, would definitely recommend!!
Very nice experience of dealing with Brookstone Windows. Highly recommended.
The new slider door is perfect. Thank you Sentry (Brookstone), we would never hesitate to recommend you!
4.3 Rating
4.8 Rating
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